HelpGear
Divcom Software – SharewareHelpGear: Streamlined Support Ticket Management and Chat Solution
HelpGear offers a comprehensive support ticketing system combined with chat capabilities, making it easier for businesses to manage customer inquiries efficiently.
HelpGear lets you create help files easily. The easy-to-use GUI provides you with a state-of-the-art feature-rich toolset, including help compilers, help authoring software, CHM help creator, Web Help creator, Printed Manual creator, and tools to quickly compile an Index and Contents Table of your help system. Despite the professional array of tools and features, HelpGear's focus is on saving developers and technical writers time and money so that they concentrate on enhancing help resources.
HelpGear is a superlative help compiler no matter what help resource you are creating including PDF manuals, printed manuals, CHM file or help software content. There is no other help authoring software to compare!
HelpGear has been designed as an office application to simplify and improve the creation of help documentation. HelpGear delivers the tools to generate high-quality HTML and Web Help resources in minutes, using only one single help project which means you save time and money in developing software resources and systems. There is no need to manually code CSS or HTML to create help files and resources which are easy-to-use and professionally produced. For those who do wish to manually insert custom HTML code, there is still the option to do so. Whatever your help file and user help resource needs, HelpGear is the ultimate help authoring tool available on the market and is used by thousands of professional developers and technical writers who need to focus on their writing.
Overview
HelpGear is a Shareware software in the category Development developed by Divcom Software.
The latest version of HelpGear is currently unknown. It was initially added to our database on 05/14/2011.
HelpGear runs on the following operating systems: Windows.
HelpGear has not been rated by our users yet.
Pros
- User-friendly interface that makes it easy to navigate and manage support tickets.
- Offers a wide range of features including ticket management, knowledge base, and customer portal.
- Integrates well with email and other communication tools, enabling efficient customer interactions.
- Provides customizable workflows to adapt to different business processes.
- Includes reporting and analytics features for tracking performance and improvement.
Cons
- Can become expensive as you scale up or require more advanced features.
- Some users report that the software can be slow at times, especially with a large number of tickets.
- Limited third-party integrations compared to some competitors.
- Initial setup can be time-consuming to configure according to specific needs.
- Support response times may vary, occasionally leading to delayed resolutions.
FAQ
What is HelpGear by Divcom Software?
HelpGear is a help authoring tool developed by Divcom Software that allows users to create professional help files, documentation, and manuals for their software applications.
What features does HelpGear offer?
HelpGear offers features such as a WYSIWYG editor, customizable templates, multimedia support, content management tools, and the ability to generate output in various formats including HTML, CHM, PDF, and more.
Is HelpGear easy to use?
Yes, HelpGear is designed to be user-friendly with an intuitive interface that allows both novice and experienced users to quickly create high-quality documentation.
Can I customize the look and feel of the help files created with HelpGear?
Yes, HelpGear provides customizable templates and styling options that allow users to personalize the appearance of their help files to align with their branding or design preferences.
Does HelpGear support team collaboration?
Yes, HelpGear offers collaboration features that allow multiple users to work on the same project simultaneously, making it ideal for teams working on documentation together.
Can I add images and multimedia elements to my help files using HelpGear?
Yes, HelpGear supports the inclusion of images, videos, audio files, hyperlinks, and other multimedia elements to enrich the content of help files and make them more engaging for users.
Is technical support available for HelpGear users?
Yes, Divcom Software provides technical support for HelpGear users through various channels such as email, online chat, and a knowledge base to assist with any questions or issues that may arise.
Can I try HelpGear before purchasing it?
Yes, Divcom Software offers a free trial version of HelpGear that allows users to explore its features and functionality before deciding to purchase a license.
What output formats are supported by HelpGear?
HelpGear can generate output in formats such as HTML, CHM (Compiled HTML), PDF, Word, ePub, and more, making it versatile for publishing documentation across different platforms.
Does HelpGear offer version control for managing changes in documentation?
Yes, HelpGear includes version control features that enable users to track changes made to their documentation over time, revert to previous versions if needed, and collaborate more effectively on content updates.
David Fischer
I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.
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